Experience endless entertainment with OnAir TV’s fantastic finance options!

With OnAir you can get your decoder and pay for it in fixed monthly instalments. When you apply and are approved for a decoder, you will repay your decoder (inclusive of VAS products embedded in your decoder package) in 24 months. If there are VAS products you opt to add to your instalment, these will continue to be debited after the 24 months repayment period is over. Should you wish to cancel, you can email support@onairtv.co.za or call the customer care line at 0860 667 776.

VAS is a term for non-core services, or, in short, all services beyond your instalment. VAS gives you great value for your money on top of what you already receive.

The list of our value-added services are:

RescueBox
RescueBox is South Africa's first entirely remote I.T. support service. RescueBox is included in all decoder price plans. Their team is made up of highly-skilled and passionate agents, who are ready to assist you with all your I.T. needs.

Techsured
Techsured is a specialised insurance offering that focuses on technology insurance, specifically filling a gap by covering portable technology devices such as cell phones, laptops and tablets. Sign up for the Explora Ultra price plan and you can enjoy this perk for free.

Viva Life
With Viva Life's insurance products, you get affordable cover with immediate benefits easily, so that you can live your life. You can enjoy Viva Life as a part of the Explora Ultra price plan.

Peeq
Peeq puts thousands of the world’s best-selling news and entertainment magazine titles right at your fingertips. Subject to your approval, you could have the freshest curated content from across the globe on your device.

Extreme Lifestyle
With Extreme Lifestyle, you get exclusive access to the hottest deals, savings and benefits from South Africa's most loved brands.

Treatley
Treatley offers unbeatable value with 'buy one get one free' offers and discounts at the best restaurants, spas, hotels, fitness outlets and more. Subject to your approval, you can get a subscription to this amazing app.

You will continue paying for your DStv subscription and services through MultiChoice. OnAir TV will debit you separately for your monthly fee over 24 months (dependent on the deal) for the hardware and installation.

No. You are required to independently sign up for a DStv MultiChoice subscription package. OnAir is only a decoder reseller with a recommended installer should you wish to get the decoder with installation.

You can apply for an order on our website.

You were most likely charged for value-added services agreed to over the sales call. Our Customer Care Team will listen to the sales call and if you did not agree to the value-added services, you will be refunded.

For more support, please contact customer care on 0860 667 776 or email them on support@onairtv.co.za for assistance.

Alternatively, please provide us with your Order Ref number or ID number and contact details and we will escalate your query to our Customer Care Team to contact you. Thank you!

Yes. You need to send a request to settlement@onairtv.co.za and you should receive a settlement letter within 24 hours.

No, it must be a MultiChoice Accredited installer, affiliated with OnAir TV.

If your question wasn’t answered, please email support@onairtv.co.za and we’ll get back to you.